| | This tool answers the following questions:
- How do I accurately measure an employee's level of customer service?
- How can I use this 360 degree assessment so that an employee is 'confronted with the truth' of their customer-service performance?
- What criteria, related to customer service, are important to customers?
- How can I use the checklist to coach employees on how to deliver excellent customer service?
- What are some other customer service tips and techniques that work well?
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Dedication to Quality and Client Service is an important competence for many people in business today. This quick-and-easy tool can be used to assess an employee's customer service performance, as measured against a ten-point checklist. Both internal (colleagues) and external customers (clients and suppliers) can complete this feedback checklist.
In addition, the tool includes some useful customer service tips, including how to deal effectively with an angry customer. Read the full description. |
To gain immediate access to this tool, click on the 'Buy now' link above. This will take you to a page where you can process your payment. When payment is approved, you will gain immediate access to the tool. The tool is a ZIP file containing one or more PDF documents. Most computers automatically work with both PDF and ZIP files allowing you immediate access to read and print the StarTool. If for some reason you computer does not automatically read the downloaded file, free PDF reader software is available from Adobe.com/acrobat and free ZIP software is available from www.winzip.com. We offer a 60 day money back guarantee if you are dissatisfied for any reason with the StarTools performance management tools. | |
This is a StarTool that we offer as a free sample. Our samples are scaled down versions of the actual tools so you can evaluate the content and quality before you buy. Download the Measuring Customer Service free sample. |
"Although the checklist is generally applicable to most positions where internal and/or external customer service is important, certain behaviours can be customised to suit your business' needs." |
If you need help using this tool, please contact John who will provide free advice. Click here |
We are so confident that this tool will meet your needs that we offer a 60 day money back guarantee. Existing customers can follow the link on the contact page.
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