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"Feedback is the breakfast of Champions", says famous management consultant Ken Blanchard. And effective feedback needs to be honest yet constructive, specific and supportive. The third responsibility of a leader is supported by this integrated set of tools that a leader can use to provide teams and individuals with excellent feedback and support regarding their work performance. Templates for effective feedback are provided to measure the level of customer service and to assess a staff member's performance against values and behaviours (360 degree process). Ideas are presented on how to plan your feedback to improve fairness and objectivity, how to support performance improvement as well as what to include in a performance improvement plan.
- Attract and Select
- Engage, Focus and Challenge
- Facilitate Feedback
- Facilitate Development
- Reward and Retain
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If you need help selecting a tool, please contact John who will provide free advice. Click here |
We are so confident that our tools will meet your needs that we offer a 60 day money back guarantee. Existing customers can follow the link on the contact page.
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